CX Index launches its new CX Index Cloud platform as a Premium Application on the Genesys AppFoundry

CX Index™ has launched its new CX Index Cloud Application as a Premium App on the Genesys® AppFoundry. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

The CX Index Cloud application is full of value-added features geared towards helping customers to reduce operating costs and customer effort while increasing customer loyalty. The Premium App is available with Genesys Cloud, a unified, all-in-one customer engagement and employee collaboration platform that is easy to use and quick to deploy.

“CX Index™ and Genesys integrations have a fantastic track record. Launching our brand new CX Index Cloud as a Premium App on the Genesys AppFoundry provides the perfect platform for us to work with Genesys and their customers” said David Heneghan, Co-Founder of CX Index™.

The CX Index™ platform can be leveraged to turn the contact centre into a valuable asset that can be a key differentiator for any business to drive customer satisfaction and loyalty. The platform presents customer feedback alongside powerful reporting, robust analysis and case management tools. It is further enhanced by features such as gamification, sentiment analysis, natural language processing, and social listening.

To learn more about the features and benefits of the CX Index™ Premium App, visit our Genesys AppFoundry listing.