NPS 101: Detractors
n this post, we explore NPS Detractors. This is Part 2 of 3 NPS 101 lessons we will be continuing to publish over the next few weeks. Stay tuned for a...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
What WFH Means for the Future of Contact Centres
One of the things that has become apparent from COVID-19 is that the questions surrounding whether or not contact centre employees can work from home have been...
Read MoreNPS 101: Promoters
In this post, we explore NPS Promoters. This is Part 1 of 3 NPS 101 lessons we will be publishing over the next few weeks. Stay tuned for follow up lessons on...
Read More5 Important Tips for B2B CX Success
In a B2B scenario, delivering great CX can become complicated as different players, bureaucracy, policies, and the added relationship of your customer's...
Read MoreLessons from the Hotel Industry for CX Practitioners
A reputation for unparalleled customer service often comes with ridiculously high customer expectations. In this post, we will discuss some of the essential...
Read More#WFH Survey Results
Our survey on Working from Home during the COVID-19 pandemic has produced some very interesting results from respondents from a wide range of industries,...
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