NPS Benefits Quantified
NPS is much more than a measurement of promoters, passives and detractors. If used correctly and to its full potential, the metric has numerous benefits that...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Signs Your Contact Centre Needs to Get Better at CX
Contact centres can be notorious for offering poor customer experiences. Almost everyone has a story relating to an interaction with a contact centre leaving...
Read MoreDo You Understand Your Customers?
No two customers will have the same perception of what an ideal customer experience should be like. It is up to you to understand who your customer base is so...
Read MoreHow to Gain More NPS Promoters
There are a few steps you can take to make sure that your customers aren’t apathetic spenders who return but don’t actively advocate for your brand....
Read MoreHow to Share Customer Feedback with Your Employees
A safe way to engage your employees and to promote transparency amongst your teams is to share customer feedback with them. This is of particular importance...
Read MoreThe CX Books We’re Reading Now
We have developed a list of some of the most interesting customer experience focused books out there. Broken into three categories (Brands, Loyalty and...
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