Why Employee Experience Matters for Better Business Outcomes
The experience employees have, whether positive or negative, will impact how hard they work and how invested they are in improving operational efficiency....
Read MoreBlog
Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Best Practices for Chat Surveys
Chat is becoming the preferred method of communication for many customers. It’s efficient, often comes with self-service options and usually really easy to...
Read More22 CX Statistics for 2022
With customer expectations continually rising, it is no surprise that global spending on CX technology is set to hit $641 billion this year. In this blog, we...
Read MoreFirst Call Resolution (FCR): What You Need to Know
First Call Resolution (or First Contact Resolution) is an essential metric for contact centres to show how many customers have their request met the first time...
Read MoreHow a Gamification Strategy Can Improve CX in the Contact Centre
Games aren’t just for kids, so applying gamification principles to your CX strategy in your contact centre can be a really enjoyable way to increase...
Read MoreThe How-To Guide for Customer Journey Maps
Understanding the customer journey is essential to improving CX. In this guide, you can learn the ins and out of the customer journey and how to effectively...
Read More
2012-2024 Feedback Analytics Limited T/a CX Index™. All Rights Reserved. Registered In Ireland With Company Number 499955.