Why You Don’t Need to Be a Luxury Brand to Offer a Luxury Experience
In this post, we explore a number of practices employed by luxury brands to deliver winning customer experiences and how you can apply them to your business....
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Signs You Might Be Failing Your Employees and Your Customers At the Same Time
It is well established that employee experience and customer experience are inextricably linked, but all too often, the focus is on CX to the detriment of EX....
Read MoreWhat Great CX Looks Like in the Subscription Economy
This post explores how CX differs for subscription-based businesses and the keys to excellent service in the subscription economy....
Read MoreStrengthen CX by Introducing Sentiment Analysis to These 3 Channels
While qualitative information from metrics such as NPS, CES, and CSAT is beneficial for understanding how your business is performing, sentiment analysis...
Read MoreThe Soft Skills Essential to CX Success
For Customer Experience and Service success, soft skills are essential to building and strengthening rapport and relationships with customers. Not only are...
Read MoreEssential Priorities for Improving Survey Design
Whether you are designing a survey for the first time or want to give your existing surveys a refresh, we’ve narrowed down the essential priorities of survey...
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