3 Ways to Encourage More Positive Customer Reviews
With 85% of customers saying that they trust an online review as much as a review from a friend, the power of a positive online review should not be...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
How To Recognise the Value of Contact Centre Agents in COVID-19
For many businesses, contact centre agents have been essential workers throughout the pandemic, and deserve recognition for their hard work. Here, we discuss...
Read More3 Ways to Introduce Gamification to Your CX Strategy
Games aren’t just for kids, so applying gamification principles to your CX strategy can be a really enjoyable way to increase engagement and satisfaction for...
Read MoreFirst Call Resolution: 5 Best Practices
First Call Resolution (FCR), also known as First Contact Resolution, is a fundamental measurement of contact centre...
Read MoreUsing Sentiment Analysis to Improve CX
Your customers are always talking to you, but how well are you listening to how they are feeling? This is where sentiment analysis can come in to make a...
Read MoreDesign for a Winning VoC Programme
In this blog, we discuss important opportunities where design can impact the way you engage your customers for feedback, for better or worse....
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