The Key to Great CX? Balancing Delight and Ease
Who says delight and ease must be mutually exclusive? The key to great CX success is to create a balancing act between the two, offering effortless experiences...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
How to Use Personalisation to Effectively Improve CX
When it comes to personalisation, look for opportunities to bring value to the customer, not just introducing personalisation for personalisation’s...
Read MoreCX Checklist: 15 Tasks to Improve CX
Consider checking these 15 tasks off your list when you embark on your journey to improving CX within your business and to become a CX...
Read More5 Ways to Thank Your Customers
A thank you is a small gesture that goes a long way and it can really improve a customer’s perception of your business. One of the main reasons customers...
Read MoreHow to Get Closing the Loop Right
If you are collecting customer feedback, you should be closing the loop with customers to maximise the potential of your voice of the customer...
Read MoreUsing Emotional Intelligence to Improve Contact Centre CX
Contact centre agents are trained on the hard skills, but employers should also help them to develop their emotional intelligence so they can deliver winning...
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