How Predictive Analytics Can Improve Customer Experience
Introducing predictive analytics to your CX and operational initiatives can enable you to better serve and understand your customers while improving...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Learn How CX Was the Key Theme in Jeff Bezos’s Recent Statement to Congress
In his statement, Bezos concretely spelled out how empathy, emotional intelligence, customer trust and risk-taking have enabled Amazon to thrive and become the...
Read MoreTop 6 Priorities to be Successful in eCommerce CX
In this post, we explore several factors that have become important to creating a successful eCommerce experience and are positioned to become increasingly...
Read More7 Surprising CX Facts
Here we outline seven interesting CX facts that you may find surprising!...
Read MoreHow to Build a Loyalty Programme
In this post, we outline a series of factors to consider when building a loyalty programme to suit your business....
Read MoreNPS 101: Passives
In this post, we explore NPS Passives. This is Part 3 of 3 NPS 101 lessons we have published over the past few weeks. Please check out our earlier lessons on...
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