Social Listening

While much of your customer feedback will come in via surveys, the solution also acts as a real-time listening post across all the major social media channels.

It’s real-time listening to what your customers are saying about you to their friends and followers online. Social listening allows you to understand your customers better. What they want and need. That information lets your business meet these expectations and helps you to inform your product and business strategies.

Using our robust Natural Language Processing tools, you can cut through the noise of social media to find out what is being said about your brand. It allows you to engage with your advocates and critics in a positive, meaningful way helping you to build more meaningful relationships with your customers and to build the trust with potential customers.